Privacy Policy

EXCELLENCE FITNESS is absolutely committed to the protection of privacy and to fully implementing and complying with the relevant provisions of the Personal Data (Privacy) Ordinance.

Personal Data Collected
EXCELLENCE FITNESS collects different information in order to help us improve the services and products we offer; and to provide unique personalised services and products to each registrant.

EXCELLENCE FITNESS collects information on you when you enter a user agreement with EXCELLENCE FITNESS and when you register with the EXCELLENCE FITNESS website.

You are under no obligation to provide your complete personal data. However, the minimum information we require for us to be able to provide you with our products and services are your name, phone number, e-mail address, and HKID number.

EXCELLENCE FITNESS may also ask for further information from you in order to obtain a better understanding of how EXCELLENCE FITNESS can provide personalised services to you, in all instances it is entirely your choice whether or not to provide information, in some case for us to provide the service requested, you will be required to give certain information, whether you do or not is your choice. Obviously if you do not, then we may not be able to provide the services requested, in all cases when you are required to give information we will inform you. We will inform you in cases when it is obligatory for you to provide information before you can receive the service requested.

Types of Information we collect:
• Your attendance record;
• Your purchase history;
• Your name, address, residential address, mobile phone number, office number, emergency contact, emergency contact number, email, country, gender, marital status, identity card or passport number, profile photo, designation, company name and address;
• Your credit card details, payment details including type of payment;
• Your workout action plan and goal;
• What year(s) you may have joint EXCELLENCE FITNESS;
• How you heard of EXCELLENCE FITNESS;
• Community discussions, correspondence through our sites and correspondence sent to us;
• Other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.

We use your Personal Information:
• To process your application and registration;
• To process your contract renewal;
• To conduct market research and analysis;
• For direct marketing;
• To ascertain if you are eligible for discounts;
• For other related purpose.

Direct Marketing
We intend to use your phone number, WhatsApp account, postal address, facsimile and email in direct marketing activities such as promotion of our fitness, dining and retail services, enewsletters, contract renewal and, market updates and other services or updates.

Processing of Your Personal Information
EXCELLENCE FITNESS forms part of a group of companies and in order to carry out the functions described above it may from time to time be necessary to transfer your personal information to our holding company, subsidiary company, associated companies, and companies which are subsidiaries of our holding company.